Compare MiContact Call Center and zendesk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - MiContact Call Center or zendesk?

MiContact Call Center is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than MiContact Call Center (75/100). zendesk offers users more features (11) than MiContact Call Center (5). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mitel Vs. Zendesk

Mitel: Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Our business communications experts serve more than 60 million users with over 2,500 ...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? MiContact Call Center or zendesk talk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for MiContact Call Center and zendesk talk.

MiContact Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 MiContact Call Center is rated 6, which is similar to the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: MiContact Call Center is more expensive than zendesk talk.

Which software includes more/better features?

We've compared MiContact Call Center Vs. zendesk based on some of the most important and required Call Center features.

MiContact Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.

Target customer size

The typical customers of MiContact Call Center are business people having small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoys the benefits offered from IT, data and web hosting and information-related services sector, mainly with contact center management. and zendesk talk's target customer size include: Small, medium and large size businesses.