Compare zendesk and MiContact Call Center - Mar 2022
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Bottom Line: Which is Better - zendesk or MiContact Call Center?
MiContact Call Center is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than MiContact Call Center (75/100). zendesk offers users more features (11) than MiContact Call Center (5). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Mitel
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Mitel: Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Our business communications experts serve more than 60 million users with over 2,500 ...
Who is more expensive? zendesk talk or MiContact Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and MiContact Call Center.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. MiContact Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: MiContact Call Center is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. MiContact Call Center based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
MiContact Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, The typical customers of MiContact Call Center are business people having small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoys the benefits offered from IT, data and web hosting and information-related services sector, mainly with contact center management.
MiContact Call Center
The MiContact Call Center is a contact center software designed to help users for resourceful monitoring, routing and managing of calls.
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
MiContact Call Center Specifications
ITQlick Score: | 75/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> MiContact Call Center review |
Company: | Mitel |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | MiContact Call Center review, MiContact Call Center pricing, MiContact Call Center alternatives |
Compare features
zendesk talk: 11 Features
MiContact Call Center: 5 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.