Compare Nextiva VoIP and jive communications - Jun 2024

Shlomi LaviShlomi Lavi / Jun 05, 2024

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Bottom Line: Which is Better - Nextiva VoIP or jive communications?

Functionality

Nextiva VoIP and Jive Communications are both VoIP (Voice over Internet Protocol) solutions that offer features such as call forwarding, voicemail, call recording, and conference calling.

However, Nextiva VoIP provides additional functionality such as CRM integration, team messaging, and online faxing, whereas Jive Communications offers advanced call analytics and real-time call monitoring.

Nextiva VoIP and Jive Communications both support virtual phone numbers, call queuing, and mobile apps for on-the-go communication.

One key difference is that Nextiva VoIP has a user-friendly interface with drag-and-drop features for easy customization, while Jive Communications focuses on providing robust call management tools for businesses.

Pros and Cons

Nextiva VoIP offers excellent customer support and a user-friendly interface, but some users have reported occasional call quality issues. On the other hand, Jive Communications provides advanced call analytics and monitoring features, but lacks in CRM integration compared to Nextiva.

Pricing

Nextiva VoIP offers three pricing plans: Essential ($20/user/month), Professional ($25/user/month), and Enterprise ($30/user/month). For 1 user, the total cost would be $20/month, for 10 users $200/month, and for 100 users $2000/month.

Jive Communications also has three pricing plans: Basic ($29.95/user/month), Standard ($25.95/user/month), and Pro ($23.95/user/month). For 1 user, the total cost would be $29.95/month, for 10 users $299.50/month, and for 100 users $2995/month.

User Interface

Nextiva VoIP has a modern and intuitive desktop and mobile interface, making it easy for users to navigate through different features. Jive Communications also offers a user-friendly interface, but it may have a steeper learning curve for new users.

Integration

Nextiva VoIP integrates with popular CRMs like Salesforce and Zendesk, as well as productivity tools like Microsoft Outlook and Google Workspace. Jive Communications integrates with platforms like Slack, Zapier, and Salesforce for seamless workflow management.

Scalability

Both Nextiva VoIP and Jive Communications are scalable solutions that can accommodate the needs of small businesses to large enterprises. They can serve thousands of users without compromising on call quality or performance.

Security

Nextiva VoIP and Jive Communications both offer robust security features such as encryption, secure data storage, and multi-factor authentication. Nextiva VoIP has received the TrustRadius Most Secure Award, while Jive Communications has been recognized for its commitment to data privacy.

Reporting and Analytics

Nextiva VoIP offers detailed call analytics, including call volume, call duration, and call outcomes. Users often rely on reports such as call logs, call recordings, and performance metrics. Jive Communications provides real-time call monitoring, call queues analytics, and historical call data for in-depth analysis.

Support and Maintenance

Both Nextiva VoIP and Jive Communications offer 24/7 customer support with SLAs to ensure timely resolution of issues. They provide online chat support, extensive documentation, and knowledge bases for self-help. Users have praised their quick response times and knowledgeable support staff.

Training and Implementation

Nextiva VoIP and Jive Communications offer training sessions for users to get acquainted with the software. The training duration typically ranges from a few hours to a few days, depending on the complexity of the features. Implementation can take between 2-4 weeks, with additional costs for on-site training or customization.

Flexibility

Both Nextiva VoIP and Jive Communications are flexible solutions that support business growth. They have no limit on the number of users, allowing businesses to scale their communication needs without constraints.

Data Migration

Nextiva VoIP and Jive Communications provide tools and assistance for data migration from existing systems. The process is straightforward, and users can easily transfer their contacts, call logs, and settings without major disruptions to their workflow.

Mobile Access

Both Nextiva VoIP and Jive Communications offer mobile apps for iOS and Android devices, providing users with on-the-go access to calls, messages, and voicemails. The mobile interfaces are user-friendly and offer similar functionalities to the desktop versions.

Cloud-Based or On-Premise

Nextiva VoIP and Jive Communications are cloud-based solutions, allowing users to access their communication systems from any location with internet connectivity. This eliminates the need for on-premise hardware and maintenance costs.

Vendor Reputation

Nextiva VoIP was launched in 2006 and serves over 100,000 customers with millions of users worldwide. Jive Communications, founded in 2006 as well, has a customer base of over 20,000 organizations and is known for its innovative approach to business communication.

Industry Certifications

Nextiva VoIP has won awards such as the PCMag Business Choice Award and the TrustRadius Most Secure Award for its exceptional service and commitment to security. Jive Communications has been recognized with awards like the TMC Unified Communications Product of the Year Award for its cutting-edge solutions.

User Reviews

Online sentiment for Nextiva VoIP is generally positive, with users praising its reliability, customer support, and feature-rich platform. It receives a user sentiment score of 90 out of 100. Jive Communications also garners positive feedback for its advanced analytics, call quality, and scalability, earning a user sentiment score of 85 out of 100.

Technical Requirements

Nextiva VoIP and Jive Communications do not have any special technical requirements to run, as they are cloud-based solutions. Users do not need to invest in additional servers or IT infrastructure to deploy the software, making it cost-effective and easy to set up.

Implementation Timeline

On average, the implementation of Nextiva VoIP and Jive Communications takes between 2-4 weeks, depending on the size of the organization and customization requirements. Vendors provide onboarding support and training to ensure a smooth transition for users.

Vendor Stability and Compliance

Both Nextiva VoIP and Jive Communications are stable vendors with a strong market presence and compliance with industry standards such as GDPR and HIPAA. They regularly update their software to meet evolving security and regulatory requirements, providing users with a reliable and secure communication platform.



Nextiva VoIP

ITQlick rating
(4.2/5)

starts at $11.95 per user/month

Nextiva Business VoIP is cloud-based communication, collaboration, call center and telephony services designed for small businesses in multiple industry verticals. The solution helps the user eliminate the need...

Categories: Auto Attendant, Automatic Call Distribution (ACD), Call Recording, Communications Workforce Scheduling.

jive communications

ITQlick rating
(4.6/5)

starts at $18.95 per user/month

Jive Software is a pioneer in providing social enterprise software. It provides cloud based solutions which focus on increasing productivity through collaboration platforms that cover employees, customers and v...

Categories: Communications, Cloud PBX, PBX Phone Systems, VoIP.

Compare specifications

Compare features

Nextiva VoIP: 11 Features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Speed-Dial

jive communications: 3 Features

Customer Service
Sales Automation
Social Media
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
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Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.