Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or AheevaCCS?
AheevaCCS is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than AheevaCCS (80/100). nextiva app offers users more features (16) than AheevaCCS (0). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Aheeva
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Aheeva: The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control...
Who is more expensive? nextiva app or AheevaCCS?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and AheevaCCS.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. AheevaCCS price starts at $500 per license , When comparing AheevaCCS to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: AheevaCCS is more expensive than nextiva app.
Which software includes more/better features?
We've compared nextiva app Vs. AheevaCCS based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
AheevaCCS: We are still working to collect the list of features for AheevaCCS.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and AheevaCCS's target customer size include: SMBs.