Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or Automatic Call Distributor?
Automatic Call Distributor is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Automatic Call Distributor (54/100). nextiva app offers users more features (16) than Automatic Call Distributor (0). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Kunnect
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Kunnect: With its advanced network, deep IP expertise, wealth of next wave services, and leading broadband and voice capabilities, Kunnect is the right company to help your enterprise employ technology to strategic advantage.
Your enterprise demands Hosted Call Center SIP connectivity, security, and reliability. Kunnect provides it all with the simplicit...
Who is more expensive? nextiva app or Automatic Call Distributor?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Automatic Call Distributor.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Automatic Call Distributor price starts at $125 per user/month , When comparing Automatic Call Distributor to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Automatic Call Distributor is more expensive than nextiva app.
Which software includes more/better features?
We've compared nextiva app Vs. Automatic Call Distributor based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Automatic Call Distributor: We are still working to collect the list of features for Automatic Call Distributor.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and Automatic Call Distributor's target customer size include: Medium and large size businesses.