Compare Automatic Call Distributor and nextiva app - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Automatic Call Distributor or nextiva app?

Automatic Call Distributor is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Automatic Call Distributor (54/100). nextiva app offers users more features (16) than Automatic Call Distributor (0). There is a clear winner in this case and it is nextiva app!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Kunnect Vs. Nextiva

Kunnect: With its advanced network, deep IP expertise, wealth of next wave services, and leading broadband and voice capabilities, Kunnect is the right company to help your enterprise employ technology to strategic advantage. Your enterprise demands Hosted Call Center SIP connectivity, security, and reliability. Kunnect provides it all with the simplicit...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Automatic Call Distributor or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Automatic Call Distributor and Nextiva Hosted Call Center.

Automatic Call Distributor price starts at $125 per user/month , On a scale between 1 to 10 Automatic Call Distributor is rated 6, which is similar to the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Automatic Call Distributor is more expensive than Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared Automatic Call Distributor Vs. nextiva app based on some of the most important and required Call Center features.

Automatic Call Distributor: We are still working to collect the list of features for Automatic Call Distributor.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Automatic Call Distributor's typical customers include: Medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.