Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or Clarity Connect?
Clarity Connect is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Clarity Connect (76/100). nextiva app offers users more features (16) than Clarity Connect (5). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Clarity
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Clarity: Clarity's deep understanding of Microsoft's Unified Communication platform combined with our passion for helping our customer succeed has led to a continuous stream of innovation involving customer care. We were the first to deliver a native contact center product on top of Microsoft's Unified Communication (UC) platform and remained solely focused...
Who is more expensive? nextiva app or Clarity Connect?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Clarity Connect.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Clarity Connect price starts at $55 per month , When comparing Clarity Connect to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Clarity Connect is more expensive than nextiva app.
Which software includes more/better features?
We've compared nextiva app Vs. Clarity Connect based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Clarity Connect: Chat, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.
Target customer size
Nextiva is ideal for little firms and also large call facilities. The typical clients of Clarity Connect are business individuals engaging in numerous small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and are ripping the benefits coming from IT, data and web hosting and information related services, mainly with contact center management.