Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or PureCloud?
PureCloud is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than PureCloud (80/100). nextiva app offers users more features (16) than PureCloud (5). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Interactive Intelligence Group
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Interactive Intelligence Group: Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations.
Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable and debt free with an...
Who is more expensive? nextiva app or PureCloud?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and PureCloud.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. PureCloud price starts at $75 per month , When comparing PureCloud to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: PureCloud is more expensive than nextiva app.
Which software includes more/better features?
We've compared nextiva app Vs. PureCloud based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
PureCloud: Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, Call Center.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and PureCloud's target customer size include: Small, medium and large size businesses.