Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or Talkdesk Call Center?
Talkdesk Call Center is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Talkdesk Call Center (75/100). nextiva app offers users more features (16) than Talkdesk Call Center (5). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Talkdesk
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Who is more expensive? nextiva app or Talkdesk Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Talkdesk Call Center.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Talkdesk Call Center price starts at $75 per user/month , When comparing Talkdesk Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Talkdesk Call Center is more expensive than nextiva app.
Which software includes more/better features?
We've compared nextiva app Vs. Talkdesk Call Center based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Talkdesk Call Center: Chat, Call Queue Management, Call Recording, Outbound Call Center, Call Center.
Target customer size
Nextiva is ideal for little firms and also large call facilities. The software is a useful solution for small and medium businesses from a variety of domains.