Talkdesk Call Center Review - why 4 stars?
Compare Pricing
| ITQlick Score: | 75/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Call Center -> Talkdesk Call Center review |
| Ranking: | Ranked 92 out of 240 Call Center systems |
| Company: | Talkdesk |
| Pricing: | starts at $75 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Talkdesk Call Center pricing, Talkdesk Call Center alternatives |
Shlomi Lavi / updated: Mar 28, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Talkdesk Call Center?
Talkdesk Call Center is a web based call center management solution for small and medium businesses. It offers such capabilities as sales automation, call routing, quality management, and others. The software was designed and launched by Talkdesk Inc headquartered in California, United States.Who is it best for?
The software is a useful solution for small and medium businesses from a variety of domains. It can be used in such major industries as telecom and internet services, retail and wholesale, banking and finance, education, and others. Some notable clients of the software include VacationCandy, SmartCloud, Chic by Choice, and others.Main features and functionalities
The software offers comprehensive call management capabilities and allows call recording round the clock. It offers support for unlimited concurrent calls to maximize the number of simultaneous inbound and out-bound calls. Other call management capabilities include call disposition and notes, call queues, outbound caller ID, personalized greeting, and others.Talkdesk Call Center offers advanced routing capabilities with its IVR system ensuring that call is directed to the right department. Other important capabilities include skills based routing, contact history, enhanced caller ID, built-in CRM, custom tags and custom fields, and others.
What is the actual cost?
The cost of license starts at $75 per user/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Talkdesk Call Center. You can also find here pricing information from Talkdesk Call Center's website.How it stacks up?
Access a head to head analysis of Talkdesk Call Center vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Talkdesk...
ITQlick rating
4/5
Score
75/100
Pricing
6/10
License pricing
$75 per user/month
Functionality
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nextiva ...
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Score
99/100
Pricing
3.6/10
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$11.95 per user/month
Functionality
20
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8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
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CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
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zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
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Frequently Asked Questions (FAQs)
List of categories
Data Analysis Tools
Automatic Call Distribution (ACD)
Call Recording
CRM
Call Center
Call Center Workforce Management
Complaint Management
Customer Loyalty
Online CRM
Small Business CRM
Call Tracking
Chat
List of features
Chat
Call Queue Management
Call Recording
Outbound Call Center
Call Center
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.