Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or UniVoIP?
nextiva app is more expensive to implement (TCO) than UniVoIP, and nextiva app is rated higher (99/100) than UniVoIP (70/100). nextiva app offers users more features (16) than UniVoIP (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Univoip Inc.
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Univoip Inc.: UniVoIP is a premier business VoIP and hosted PBX provider offering high-speed internet connectivity and any-distance phone service in one seamless self-serve solution. UniVoIP brings you the best in business VoIP and hosted pbx technology with our state-of-the-art IP-Tone™ phone solution. nnWith utilization of advanced VoIP technology, we provid...
Who is more expensive? nextiva app or UniVoIP?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and UniVoIP.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. UniVoIP price starts at $18.95 per user/month , When comparing UniVoIP to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: nextiva app cost is around the same cost of UniVoIP.
Which software includes more/better features?
We've compared nextiva app Vs. UniVoIP based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
UniVoIP: Chat, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, VoIP.
Target customer size
Nextiva is ideal for little firms and also large call facilities. The majority of the UniVoIP users are entrepreneurs who own small (typically has 10 to 100 employees) and/or medium-sized (typically has 100 to 1,000 employees) businesses and are ripping the benefits coming from IT, data and web hosting and information-related services, mainly with the VoIP and contact center management.