Compare Nuance IVR and Infor Birst - Jan 2023

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Nuance IVR or Infor Birst?

Nuance IVR is more expensive to implement (TCO) than Infor Birst, and Infor Birst is rated with the same score (92/100) as Nuance IVR (92/100). Infor Birst offers users more features (25) than Nuance IVR (3). There is a clear winner in this case and it is Infor Birst!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Birst

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Birst: Birst is among the fastest growing business-to-business software providers. Selling directly to businesses as well as other software vendors who seek to embed analytics into their applications, more than 1,000 organizations currently rely upon Birst for their business analytics needs.

Who is more expensive? Nuance IVR or Birst?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Birst.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Birst price starts at $30,000 per 20 users/year , When comparing Birst to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than Birst.

Which software includes more/better features?

We've compared Nuance IVR Vs. Infor Birst based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Birst: Ad-Hoc Analysis, Ad-Hoc Reporting, Automatic Scheduled Reporting, Customizable Dashboard, Customizable Features.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. Birst is a web-based service that can be useful to customers in all types of organizations and industries.