Compare Nuance IVR and NetSuite OneWorld - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or NetSuite OneWorld?

Nuance IVR is more expensive to implement (TCO) than NetSuite OneWorld, and NetSuite OneWorld is rated higher (93/100) than Nuance IVR (92/100). NetSuite OneWorld offers users more features (14) than Nuance IVR (3). There is a clear winner in this case and it is NetSuite OneWorld!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. NetSuite

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.   More than 12,000 high-growth and midsized companies and divisions of large enterprises...

Who is more expensive? Nuance IVR or NetSuite OneWorld?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and NetSuite OneWorld.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. NetSuite OneWorld price starts at $999 per month , When comparing NetSuite OneWorld to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than NetSuite OneWorld.

Which software includes more/better features?

We've compared Nuance IVR Vs. NetSuite OneWorld based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

NetSuite OneWorld: Accounts Payable, Accounts Receivable, Billing & Invoicing, Budgeting & Forecasting, Cash Flow.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. NetSuite OneWorld was developed with the idea to serve multinational enterprises and companies with multiple subsidiaries.