Compare Nuance IVR and PlanGrid - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or PlanGrid?

Nuance IVR is more expensive to implement (TCO) than PlanGrid, and PlanGrid is rated higher (98/100) than Nuance IVR (92/100). PlanGrid offers users more features (5) than Nuance IVR (3). There is a clear winner in this case and it is PlanGrid!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. PlanGrid

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

PlanGrid: Founded in 2011 by two pairs of construction engineers and computer scientists, PlanGrid brings beautiful, intuitive software solutions to the construction industry. Today, hundreds of thousands of construction professionals build their buildings and infrastructure using PlanGrid.

Who is more expensive? Nuance IVR or PlanGrid?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and PlanGrid.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. PlanGrid price starts at $39 per user/month , When comparing PlanGrid to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than PlanGrid.

Which software includes more/better features?

We've compared Nuance IVR Vs. PlanGrid based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

PlanGrid: Mobile Access, Collaboration, Document Management, Issue Tracking, Task Management.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. and PlanGrid's target customer size include: Small, medium and large size businesses.