Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
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Nuance IVR is more expensive to implement (TCO) than Qlik Sense, and Qlik Sense is rated higher (95/100) than Nuance IVR (92/100). Qlik Sense offers users more features (5) than Nuance IVR (3). There is a clear winner in this case and it is Qlik Sense!
Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...
QlikTech: QlikTech is a software company based in Radnor, Pennsylvania. QlikTech is the provider of QlikView, a Business Intelligence (BI) software, which combines the features of dynamic presentations, instantaneous data manipulation, and real-time data analysis.
The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Qlik Sense.
Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Qlik Sense price starts at $30 per user/month , When comparing Qlik Sense to its competitors, the software is rated 2 - much lower than the average IVR software cost.
Bottom line: Nuance IVR is more expensive than Qlik Sense.
We've compared Nuance IVR Vs. Qlik Sense based on some of the most important and required IVR features.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Qlik Sense: Ad-Hoc Analysis, Ad-Hoc Reporting, Customizable Dashboard, Dashboarding, OLAP.
The software has mainly been designed for small and medium businesses with no restriction of industrial background. Since Qlik Sense has the ability to handle unlimited users, it can be used by different businesses of varied sizes.
Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare Pricingstarts at $30 per user/month
QlikView is cloud-based data management & analytics system that is built to help users transform their entire business. The software offers four integrated modules namely; BI & Analytics platform, Embedded Anal...
Compare PricingITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | IVR -> Nuance IVR review |
Company: | Nuance |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Nuance IVR review, Nuance IVR pricing, Nuance IVR alternatives |
ITQlick Score: | 95/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Business Intelligence -> Qlik Sense review |
Company: | QlikTech |
Pricing: | starts at $30 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | Qlik Sense review, Qlik Sense pricing, Qlik Sense alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.