Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Nuance IVR is more expensive to implement (TCO) than SuiteAnalytics, and SuiteAnalytics is rated higher (94/100) than Nuance IVR (92/100). SuiteAnalytics offers users more features (8) than Nuance IVR (3). There is a clear winner in this case and it is SuiteAnalytics!
Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...
NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more. More than 12,000 high-growth and midsized companies and divisions of large enterprises...
The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and SuiteAnalytics.
Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. SuiteAnalytics price starts at $499 per month + $99 per user , When comparing SuiteAnalytics to its competitors, the software is rated 2 - much lower than the average IVR software cost.
Bottom line: Nuance IVR is more expensive than SuiteAnalytics.
We've compared Nuance IVR Vs. SuiteAnalytics based on some of the most important and required IVR features.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
SuiteAnalytics: Inventory Optimization, Order Entry, Purchasing, Vendor Managed Inventory, Warehouse Management.
The software has mainly been designed for small and medium businesses with no restriction of industrial background. NetSuite Analytics is best for small to large business in the industries of retail, wholesale distribution, manufacturing, marketing, consumer products, customer service, department stores, E-Commerce, and industries in the non-profit department.
Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare Pricingstarts at $499 per month + $99 per user
NetSuite Analytics is a software solution that provides clients with real time BI or business intelligence for analysis and reporting, enterprise planning, e-commerce, customer relationship management or CRM, a...
PriceDemoITQlick Score: | 92/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 6/10 - average cost |
Category: | IVR -> Nuance IVR review |
Company: | Nuance |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Nuance IVR review, Nuance IVR pricing, Nuance IVR alternatives |
ITQlick Score: | 94/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Business Intelligence -> SuiteAnalytics review |
Company: | NetSuite |
Pricing: | starts at $499 per month + $99 per user |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | SuiteAnalytics review, SuiteAnalytics pricing, SuiteAnalytics alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.