Compare Nuance IVR and Viamente Route Planner - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or Viamente Route Planner?

Nuance IVR is more expensive to implement (TCO) than Viamente Route Planner, and Nuance IVR is rated higher (92/100) than Viamente Route Planner (91/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Marathon Data Systems

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Marathon Data Systems : Marathon Data Systems is a leading provider of mobile and Saas software as a service solutions to the field service industry. Marathon provides web-based software products that enable companies to manage key business operations in a single system including Enterprise Resource Planning (ERP), Accounting, Routing and Scheduling, and Customer Relation...

Who is more expensive? Nuance IVR or Viamente Route Planner?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Viamente Route Planner.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Viamente Route Planner price starts at $29 per vehicle/month , When comparing Viamente Route Planner to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than Viamente Route Planner.

Which software includes more/better features?

We've compared Nuance IVR Vs. Viamente Route Planner based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Viamente Route Planner: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. Customers of the software include small and medium businesses as well as large organizations.