Shlomi Lavi /
Dec 13, 2022
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Bottom Line: Which is Better - Parakeet or VanillaSoft?
VanillaSoft is more expensive to implement (TCO) than Parakeet, and Parakeet is rated higher (84/100) than VanillaSoft (80/100). Parakeet offers users more features (5) than VanillaSoft (3). There is a clear winner in this case and it is Parakeet!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parakeet Communications Vs. VanillaSoft
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success.
VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
Who is more expensive? Parakeet or VanillaSoft?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parakeet and VanillaSoft.
Parakeet price starts at $15 per user/month , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: VanillaSoft is more expensive than Parakeet.
Which software includes more/better features?
We've compared Parakeet Vs. VanillaSoft based on some of the most important and required Call Center features.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Parakeet's typical customers include: Small, medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education,
manufacturing, mortgage, telemarketing, media and communications and nonprofit.