Compare PhaseWare Tracker and PhaseWare Tracker - Feb 2022

Shlomi Lavi

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Bottom Line: Which is Better - PhaseWare Tracker or PhaseWare Tracker?

PhaseWare Tracker is more expensive to implement (TCO) than PhaseWare Tracker, and PhaseWare Tracker is rated with the same score (78/100) as PhaseWare Tracker (78/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PhaseWare Inc. Vs. PhaseWare Inc.

PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...

PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...

Who is more expensive? PhaseWare Tracker or PhaseWare Tracker?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PhaseWare Tracker and PhaseWare Tracker.

PhaseWare Tracker price starts at $49 per user/month , On a scale between 1 to 10 PhaseWare Tracker is rated 4, which is lower than the average cost of Help Desk software. PhaseWare Tracker price starts at $49 per user/month , When comparing PhaseWare Tracker to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: PhaseWare Tracker cost is around the same cost of PhaseWare Tracker.

Which software includes more/better features?

We've compared PhaseWare Tracker Vs. PhaseWare Tracker based on some of the most important and required Help Desk features.

PhaseWare Tracker: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Rules/Workflows.

PhaseWare Tracker: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration.

Target customer size

PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment. PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment.