Compare PhaseWare Tracker and Zendesk - Sep 2023
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Bottom Line: Which is Better - PhaseWare Tracker or Zendesk?
PhaseWare Tracker is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than PhaseWare Tracker (78/100). Zendesk offers users more features (23) than PhaseWare Tracker (22). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
PhaseWare Inc. Vs. Zendesk
PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? PhaseWare Tracker or Zendesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PhaseWare Tracker and Zendesk.
PhaseWare Tracker price starts at $49 per user/month , On a scale between 1 to 10 PhaseWare Tracker is rated 4, which is lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: PhaseWare Tracker is more expensive than Zendesk.
Which software includes more/better features?
We've compared PhaseWare Tracker Vs. Zendesk based on some of the most important and required Help Desk features.
PhaseWare Tracker: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Rules/Workflows.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
Compare specifications
PhaseWare Tracker Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> PhaseWare Tracker review |
Company: | PhaseWare Inc. |
Pricing: | starts at $49 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | PhaseWare Tracker review, PhaseWare Tracker pricing, PhaseWare Tracker alternatives |
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Compare features
PhaseWare Tracker: 22 Features
Zendesk: 23 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.