Compare Pipedrive and Help Desk Premier - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - Pipedrive or Help Desk Premier?

Help Desk Premier is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than Help Desk Premier (76/100). Pipedrive offers users more features (4) than Help Desk Premier (0). There is a clear winner in this case and it is Pipedrive!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pipedrive Vs. BrightBox Solutions

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...

BrightBox Solutions: Founded by an innovative team of individuals with over 30 years of proven success in delivering superior customer support solutions, BrightBox Solutions offers an ideal help desk management program for organizations of all sizes. Whether you operate a service desk, help desk or just need an all-purpose tracking tool, the team behind Help Desk Pr...

Who is more expensive? Pipedrive or Help Desk Premier?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipedrive and Help Desk Premier.

Pipedrive price starts at $9.90 per user/month , On a scale between 1 to 10 Pipedrive is rated 2, which is much lower than the average cost of CRM software. Help Desk Premier price starts at $29 per user/month , When comparing Help Desk Premier to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Pipedrive cost is around the same cost of Help Desk Premier.

Which software includes more/better features?

We've compared Pipedrive Vs. Help Desk Premier based on some of the most important and required CRM features.

Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

Help Desk Premier: We are still working to collect the list of features for Help Desk Premier.

Target customer size

Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business. and Help Desk Premier's target customer size include: Small, medium and large size businesses.



Pipedrive

ITQlick rating
(4.6/5)

starts at $9.90 per user/month

Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at ...

Categories: Casino CRM, Channel Management, Customer Relationship Management, Customer Loyalty.

Help Desk Premier

ITQlick rating
(4.5/5)

starts at $29 per user/month

Help Desk Premier is a growing cloud-based CRM software, it is designed to support small, medium and large size business. Help Desk Premier received a rating of 4.5 from ITQlick team. The software cost is consi...

Categories: Fixed Asset Management, CRM, Banking CRM, Casino CRM, Complaint Management.

Compare specifications

Compare features

Pipedrive: 4 Features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center

Help Desk Premier: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Compare
Help Des...
ITQlick rating
4.5/5
Score
76/100
Pricing
3.6/10
License pricing
$29 per user/month
Functionality
17
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.