Compare Pipedrive and Zoho CRM - Mar 2023

Shlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - Pipedrive or Zoho CRM?

Functionality:

Zoho CRM and Pipedrive are both customer relationship management (CRM) software designed to help businesses manage their sales, marketing, and customer service processes. Both software offers similar functionality, including contact management, lead generation, and opportunity tracking. Zoho CRM also includes a built-in email marketing tool, while Pipedrive offers a built-in call center. Both software also offers integrations with popular third-party apps, such as Google Calendar and MailChimp. However, Zoho CRM also includes additional features such as inventory management and project management, while Pipedrive has a stronger focus on sales pipeline management.

Pricing:

Zoho CRM offers a free plan, as well as several paid plans starting at $14 per month per user. Pipedrive also offers a free plan, as well as paid plans starting at $9.90 per month per user. Both software offers similar pricing structures, with additional features and integrations available at higher pricing tiers. However, Zoho CRM does offer a higher number of users for the same price, with the top pricing tier allowing for up to 1,000 users compared to Pipedrive's top pricing tier which allows for up to 100 users.

User Interface:

Both Zoho CRM and Pipedrive have clean and intuitive user interfaces. Both software offers desktop and mobile interfaces, with Zoho CRM offering a more extensive mobile app that includes additional features such as mobile forms and mobile analytics. Both software also offers a drag-and-drop pipeline view, making it easy to visualize and manage sales opportunities.

Integration:

Both Zoho CRM and Pipedrive offer a wide range of integrations with popular third-party apps, including Google Calendar, MailChimp, and Zapier. Zoho CRM also offers additional integration options, such as integration with Zoho's other business apps, while Pipedrive focuses on sales-specific integrations such as Salesforce and LinkedIn Sales Navigator.

Scalability:

Zoho CRM is designed to scale to serve a larger number of users, with the top pricing tier allowing for up to 1,000 users. Pipedrive, on the other hand, is designed to serve a smaller number of users, with the top pricing tier allowing for up to 100 users.

Security:

Both Zoho CRM and Pipedrive offer robust security features, including two-factor authentication and encryption. Zoho CRM also holds SOC 2 Type 2 and ISO 27001 certifications, while Pipedrive holds SOC 2 Type 2 and ISO 27001 certifications.

Reporting and Analytics:

Both Zoho CRM and Pipedrive offer a variety of reporting and analytics options, including real-time sales reports and pipeline reports. Zoho CRM also includes a built-in analytics tool, while Pipedrive integrates with popular third-party analytics tools such as Google Analytics.

Support and Maintenance:

Both Zoho CRM and Pipedrive offer 24/7 customer support via email and phone. Zoho CRM also offers a live chat support option, while Pipedrive offers a knowledge base and community forum for self-service support. Both software offers detailed documentation and training resources.

Training and Implementation:

Both Zoho CRM and Pipedrive offer detailed documentation and training resources to help users get started with the software. Zoho CRM also offers additional implementation services for an additional cost, while Pipedrive offers a variety of implementation packages to meet different needs and budgets.

Flexibility:

Both Zoho CRM and Pipedrive are designed to support growth and can accommodate a large number of users. Zoho CRM allows for up to 1,000 users on the top pricing tier, while Pipedrive allows for up to 100 users on the top pricing tier. Both software also offers a variety of customization options and integrations to meet the specific needs of different businesses.

Data Migration:

Both Zoho CRM and Pipedrive offer assistance with data migration, including detailed documentation and support resources. Zoho CRM also offers additional data migration services for an additional cost. Both software also offers tools to help users import and export data.

Mobile Access:

Both Zoho CRM and Pipedrive offer mobile access via dedicated mobile apps. Zoho CRM's mobile app includes additional features such as mobile forms and mobile analytics, while Pipedrive's mobile app focuses on sales pipeline management and contact management. Both software offers a good user experience on mobile.

Cloud-based or On-premise:

Both Zoho CRM and Pipedrive are cloud-based software, meaning they can be accessed and used from anywhere with an internet connection.

Vendor Reputation:

Zoho CRM was launched in 2005 and has over 150,000 customers worldwide, while Pipedrive was launched in 2010 and has over 90,000 customers worldwide. Both software has a strong reputation in the industry and is well-regarded by users.

Industry Certifications:

Zoho CRM has received SOC 2 Type 2 and ISO 27001 certifications, while Pipedrive has received SOC 2 Type 2 and ISO 27001 certifications. Both software has also received a number of awards for their features and functionality, including awards for customer satisfaction and product innovation.

User Reviews:

Both Zoho CRM and Pipedrive have received positive reviews from users, with users praising the software for its functionality, ease of use, and customer support. Zoho CRM has a score of 4.5 out of 5 on G2, while Pipedrive has a score of 4.5 out of 5 on G2.

Technical Requirements:

Both Zoho CRM and Pipedrive are cloud-based software and do not require any special technical requirements to run. Both software can be accessed and used from anywhere with an internet connection.

Implementation Timeline:

The implementation timeline for both Zoho CRM and Pipedrive can vary depending on the specific needs and requirements of the business. Both software offers detailed documentation and support resources to help users get started with the software, and both software also offers additional implementation services for an additional cost.

Vendor Stability and Compliance:

Both Zoho CRM and Pipedrive have established software vendors with strong reputations in the industry. Both software is regularly updated and maintained to ensure compliance with industry standards and regulations.

Overall, Zoho CRM and Pipedrive are both well-regarded CRM software with similar functionality and pricing. However, Zoho CRM offers additional features such as inventory management and project management, while Pipedrive has a stronger focus on sales pipeline management. Both software offers a wide range of integrations and customization options, and both software has strong reputations in the industry. Ultimately, the choice between the two software will depend on the specific needs and requirements of the business.