Pipedrive Review - why 4.6 stars?

Pipedrive Review
ITQlick Score: 99/100
ITQlick Rating: (4.6/5)
Pricing: 2/10 - low cost
Category: CRM -> Pipedrive
Ranking:Ranked 1 out of 599 CRM systems
Company: Pipedrive
Pricing: starts at $12.50 per user/month
Typical customers: Small businesses and start ups
Platforms: Desktop, Cloud
Links: Pipedrive pricing, Pipedrive alternatives

Shlomi LaviShlomi Lavi / updated: Mar 07, 2022

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What is Pipedrive?

Pipedrive is a cloud-based sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Some features of this software include;
  • Manage Deals and Leads: Get more fresh leads sent directly to your sales funnels, 24 hours a day, seven days a week, thanks to your unique chatbot and online forms.
  • Track Communications: You will be able to monitor calls, emails, and conversation records, and you will have complete control and visibility over your calendar.
  • Reports and Insights: Analyze statistics specific to your firm and compare corporate performance to defined objectives.
  • Security and Privacy: Enjoy total visibility and contentment about how and when your company data is utilized.
  • Integrations and Mobile Apps: Pipedrive can be accessed from your phone or tablet, and it may be integrated into your preferred sales-boosting software.
Pipedrive is a GDPR-compliant pipeline management system founded in 2010 and headquartered in New York City, Estonia, and Tallinn with 800+ employees across 50 nationalities. Pipedrive helps companies to see the sales process in real-time, track transactions, and integrate with the full CRM systems.

What is Pipedrive rating?

The rating of Pipedrive is 4.6 stars out of 5 and the total score is 99 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Pipedrive?

Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business. It is used by companies such as HubSpot, 500 Start-ups, GrabCad, Fortumo, DuckDuckGo and LUXr.

Is Pipedrive the best CRM system?

Pipedrive is ranked 1 out of 599 software in their category (CRM systems).

What are their main features and functionalities?

The Pipe View gives users the most effective feasible summary of superior deals and helps them to pick the most effective, as well as the Timeline Sight offers a precise forecast for continuous month or quarter.

With Pipedrive, individuals have the ability to establish group and also specific targets as well as measure results in real-time. Pipedrivesoftware can likewise be made use of to handle advertising campaigns utilizing its advertising and marketing campaign capacities.

What are Pipedrive's pros? (5 Pros)

  • It includes a top-notch visible rotting feature
  • Awesome contact timelines
  • Tracking with Pipedrive is easy to use
  • There is a connection between automation with smart features
  • It features a user-friendly interface

What are Pipedrive's cons? (5 cons)

  • You cannot use it to send multiple emails simultaneously
  • It may have a hard time processing large volumes of data
  • Pipedrive lacks support for ongoing customer relationships. Since it is a sales tool, customer relationship ends after securing a deal.
  • Pipedrive supports few languages, unlike some of its competitors that support up to 13 languages.
  • Pipedrive offers vey few features. While it has only about 11 outstanding features, Nimble has up to 20 features.

Who are their main alternatives?

Pipedrive is competing with solutions like Salesforce, Insightly, Zoho CRM, Mothernode, ActiveCampaign, and Freshsales in the following key aspects:
  • Functionality: Pipedrive is average-rated when compared with its competitors. Pipedrive comes with Marketing Return on Investment (ROI) Reports, but Salesforce does not include it. Pipedrive does not have Lead Generation and Social Media Integration, whereas Salesforce has it. Zoho CRM comes with Configure, Price, and Quote functionalities that are absent in Pipedrive. Key Metrics and Sales Trends are also lacking in Pipedrive but present in Zoho CRM. Although both Pipedrive and Insightly are CRM solutions, they both have features that are peculiar to each of them. For instance, Pipedrive has Business Card/Badge Scanning and Campaign Management solutions, while Insightly includes Internal Chat Integration and Document Storage feature.
  • Customers/Industries: When contrasted with its competitors, Pipedrive is average compared to its target industries. Salesforce, for instance, is a publicly-traded company, while Pipedrive is not. Salesforce targets up to seven industries. (Financial Services, Health and Life Sciences, Public Sector, Communications, manufacturing, and Consumer goods). Pipedrive targets just two (Sales and CRM). Insightly has about 95,000 companies scattered across 179, while Pipedrive serves 25,000 companies. Zoho CRM empowers a global network of over 250,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue.
  • Cost: Pipedrive starts at $12.50 per month, Salesforce starts at $ 25 per month, Insightly begins at $29 per month, Zoho CRM starts at $12 per month, and ActiveCampaign starts at $7.50/monthly.
  • Cloud-based/On-premise: Pipedrive POS and all of its closest rivals are all cloud-based systems.
  • Popularity: Pipedrive has been in the industry since 2010, and it is less popular than most of its competitors. Salesforce has more than 150,000 customers around the world and has a stock that is publicly traded.
  • Scalability: Pipedrive is made for businesses of all sizes and startups. Competitors like Salesforce offers a service called Salesforce for Small Business that helps small businesses scale.
  • Customer Support: Customer support is available via email and chat. The support teams attend to customers in five languages (English, Portuguese, German, French, and Spanish). You will have to open a support ticket to reach out to a customer representative.

What is the cost of Pipedrive?

Pipedrive comes with four different pricing plans. These include The Essential Plan ($12.50/use/month, billed annually or S$15 /user when billed monthly), Advanced Plan ($ 24.90/user/month, billed annually or $29/user when billed monthly), Professional Plan ($49.9/user/month, billed annually or $59/ user when billed monthly), and Enterprise Plan ($99.00/user/ month, billed annually).

In the Essential Plan, you can easily schedule meetings and pipelines for easy follow-up. The Advanced Plan contains features that enable you to monitor and streamline your workday to help you spend less time working and more time selling.

The Professional plan, on the other hand, contains everything you need to grow revenue, communicate and collaborate. The enterprise helps you get personalized recruiting and training, and support for your CRM process.

NB: All of Pipedrive plans come with the LeadBooster add-on that helps you get more leads. Pipedrive is cost-rated 1 out of 5, meaning that it is a pipeline management system. When contrasted with its alternatives, such as Salesforce, it is a cheaper solution. But it is more expensive than ActiveCampaign.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Pipedrive. You can also find here pricing information from Pipedrive's website.

What should you ask Pipedrive during a demo session? (65 questions)

Schedule a demo with Pipedrive and access 65 must ask questions for the vendor while watching Pipedrive in action. Visit the vendor's website here.

Where Pipedrive is used?

Pipedrive is built for sales teams as a tool for managing their sales and CRM process. It has about 50,000 customers using its services. Some of its notable customers include Nirmal Web Studio, Good Work, and Testlio.

List of categories

Casino CRM
Channel Management
Customer Relationship Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Mobile CRM
Online CRM
Pharmaceutical CRM
Team Collaboration
Small Business CRM

List of features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center

Pipedrive Vs. Alternatives

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$12.50 per user/month
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$14 per user/month
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$19 per user/month
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$56 per month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.