Compare Pipeline Pilot and HEAT Cloud Solutions - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pipeline Pilot or HEAT Cloud Solutions?

Pipeline Pilot is more expensive to implement (TCO) than HEAT Cloud Solutions, and Pipeline Pilot is rated higher (87/100) than HEAT Cloud Solutions (81/100). HEAT Cloud Solutions offers users more features (14) than Pipeline Pilot (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Accelrys Vs. FrontRange Solutions

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

FrontRange Solutions: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...

Who is more expensive? Pipeline Pilot or HEAT Cloud Solutions?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipeline Pilot and HEAT Cloud Solutions.

Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software. HEAT Cloud Solutions price starts at $1,695 per user/month , When comparing HEAT Cloud Solutions to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Pipeline Pilot cost is around the same cost of HEAT Cloud Solutions.

Which software includes more/better features?

We've compared Pipeline Pilot Vs. HEAT Cloud Solutions based on some of the most important and required Customer Service features.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

HEAT Cloud Solutions: Event Logs, Hardware Inventory, IT Asset Management, IT Cost Management, Problem Management.

Target customer size

Pipeline Pilot's typical customers include: Small business, Medium business, Private use, Heat Cloud solutions are meant for use by Service and Support teams, Service Desks and Help Desks to provide high quality client service.