Shlomi Lavi /
Jul 25, 2022
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Bottom Line: Which is Better - HEAT Cloud Solutions or Pipeline Pilot?
Pipeline Pilot is more expensive to implement (TCO) than HEAT Cloud Solutions, and Pipeline Pilot is rated higher (87/100) than HEAT Cloud Solutions (81/100). HEAT Cloud Solutions offers users more features (14) than Pipeline Pilot (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FrontRange Solutions Vs. Accelrys
FrontRange Solutions: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
Who is more expensive? HEAT Cloud Solutions or Pipeline Pilot?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HEAT Cloud Solutions and Pipeline Pilot.
HEAT Cloud Solutions price starts at $1,695 per user/month , On a scale between 1 to 10 HEAT Cloud Solutions is rated 4, which is lower than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 HEAT Cloud Solutions is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: HEAT Cloud Solutions cost is around the same cost of Pipeline Pilot.
Which software includes more/better features?
We've compared HEAT Cloud Solutions Vs. Pipeline Pilot based on some of the most important and required Customer Service features.
HEAT Cloud Solutions: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Event Logs, Hardware Inventory, IT Asset Management, IT Cost Management, Problem Management, Service Management, Service Portfolio, Service Reporting.
Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Heat Cloud solutions are meant for use by Service and Support teams, Service Desks and Help Desks to provide high quality client service. and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.