Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...
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Pipeline Pilot is more expensive to implement (TCO) than Request Tracker, and Pipeline Pilot is rated higher (87/100) than Request Tracker (62/100). Request Tracker offers users more features (7) than Pipeline Pilot (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
Best Practical Solutions, LLC: Best Practical was founded to deliver value to RT's established base of users by providing custom development and user support for RT. We are fully committed to supporting RT as an open source technology, while providing the quality development and support necessary to operations in commercial enterprises and corporations.
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipeline Pilot and Request Tracker.
Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software. Request Tracker price starts at $125 per feature/month , When comparing Request Tracker to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Pipeline Pilot cost is around the same cost of Request Tracker.
We've compared Pipeline Pilot Vs. Request Tracker based on some of the most important and required Customer Service features.
Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Request Tracker: Email Integration, Incident / Request Management, LDAP/Active Directory Synchronization, Mobile Integration, Reporting.
Pipeline Pilot's typical customers include: Small business, Medium business, Private use, Request Tracker is perfect for companies of all sizes, starting from Fortune 50 companies to large enterprises and government agencies.
Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...
Compare Pricingstarts at $125 per feature/month
Request Tracker is an issue tracking system that can help users with their help desk ticketing needs and manage workflow processes. The software is web-based and can be accessed from any internet-enabled device...
Compare PricingITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> Pipeline Pilot review |
Company: | Accelrys |
Typical customers: | Small business, Medium business, Private use |
Platforms: | Desktop |
Links: | Pipeline Pilot review, Pipeline Pilot pricing, Pipeline Pilot alternatives |
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> Request Tracker review |
Company: | Best Practical Solutions, LLC |
Pricing: | starts at $125 per feature/month |
Typical customers: | SMBs |
Platforms: | Desktop |
Links: | Request Tracker review, Request Tracker pricing, Request Tracker alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.