Shlomi Lavi /
Jun 02, 2022
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Bottom Line: Which is Better - Request Tracker or Pipeline Pilot?
Pipeline Pilot is more expensive to implement (TCO) than Request Tracker, and Pipeline Pilot is rated higher (87/100) than Request Tracker (62/100). Request Tracker offers users more features (7) than Pipeline Pilot (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Best Practical Solutions, LLC Vs. Accelrys
Best Practical Solutions, LLC: Best Practical was founded to deliver value to RT's established base of users by providing custom development and user support for RT. We are fully committed to supporting RT as an open source technology, while providing the quality development and support necessary to operations in commercial enterprises and corporations.
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
Who is more expensive? Request Tracker or Pipeline Pilot?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Request Tracker and Pipeline Pilot.
Request Tracker price starts at $125 per feature/month , On a scale between 1 to 10 Request Tracker is rated 4, which is lower than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Request Tracker is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: Request Tracker cost is around the same cost of Pipeline Pilot.
Which software includes more/better features?
We've compared Request Tracker Vs. Pipeline Pilot based on some of the most important and required Customer Service features.
Request Tracker: Email Integration, Incident / Request Management, LDAP/Active Directory Synchronization, Mobile Integration, Reporting, Self Service Portal, Support Ticket Tracking.
Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Request Tracker is perfect for companies of all sizes, starting from Fortune 50 companies to large enterprises and government agencies. and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.