Compare Pipeline Pilot and Sightcall - Mar 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Pipeline Pilot or Sightcall?

Pipeline Pilot is more expensive to implement (TCO) than Sightcall, and Pipeline Pilot is rated higher (87/100) than Sightcall (62/100). Pipeline Pilot offers users more features (3) than Sightcall (0).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Accelrys Vs. Sightcall

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

Sightcall: SightCall is a global cloud software company that provides business the ability to see what their customers see via their smartphone. It offers users an expert interface to see in remote and a mobile app to show the damage. During a live session the expert can guide the customer, leveraging remote commands as live pointer, annotation or remote zoom...

Who is more expensive? Pipeline Pilot or Sightcall?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipeline Pilot and Sightcall.

Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software. Sightcall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software.

Bottom line: Pipeline Pilot cost is around the same cost of Sightcall.

Which software includes more/better features?

We've compared Pipeline Pilot Vs. Sightcall based on some of the most important and required Customer Service features.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

Sightcall: We are still working to collect the list of features for Sightcall.

Target customer size

Pipeline Pilot's typical customers include: Small business, Medium business, Private use, and Sightcall's target customer size include: Small, medium and large size businesses.