Compare Sightcall and Pipeline Pilot - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Sightcall or Pipeline Pilot?

Pipeline Pilot is more expensive to implement (TCO) than Sightcall, and Pipeline Pilot is rated higher (87/100) than Sightcall (62/100). Pipeline Pilot offers users more features (3) than Sightcall (0).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sightcall Vs. Accelrys

Sightcall: SightCall is a global cloud software company that provides business the ability to see what their customers see via their smartphone. It offers users an expert interface to see in remote and a mobile app to show the damage. During a live session the expert can guide the customer, leveraging remote commands as live pointer, annotation or remote zoom...

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

Who is more expensive? Sightcall or Pipeline Pilot?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sightcall and Pipeline Pilot.

Sightcall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Sightcall is rated 4, which is lower than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Sightcall is rated 4, which is lower than the average cost of Customer Service software.

Bottom line: Sightcall cost is around the same cost of Pipeline Pilot.

Which software includes more/better features?

We've compared Sightcall Vs. Pipeline Pilot based on some of the most important and required Customer Service features.

Sightcall: We are still working to collect the list of features for Sightcall.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Sightcall's typical customers include: Small, medium and large size businesses, and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.