Epiphany CRM is a customer relationship management solution for businesses of all sizes. It also offers various useful resource management, marketing, and analytics capabilities. The software was designe...
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Relationship Marketing is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than Relationship Marketing (62/100). Zoho Support offers users more features (24) than Relationship Marketing (3). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Ephiphony, Inc.: Epiphany, Inc. is a company that specializes in the development and implementation of creative branding and marketing programs for clients in luxury and philanthropy. We find our bliss in the combination of these two passions, creating strategic initiatives for luxury products and services that target the ultra-affluent consumer and causes that con...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Relationship Marketing and Zoho Support.
Relationship Marketing accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Relationship Marketing is rated 6, which is similar to the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Relationship Marketing is more expensive than Zoho Support.
We've compared Relationship Marketing Vs. Zoho Support based on some of the most important and required Customer Service features.
Relationship Marketing: Data Import/Export, Basic Reports, Online Customer Support.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
The software has been used by small and medium businesses as well as large multi-national organizations. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.
Epiphany CRM is a customer relationship management solution for businesses of all sizes. It also offers various useful resource management, marketing, and analytics capabilities. The software was designe...
Compare Pricingstarts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare PricingITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Customer Service -> Relationship Marketing review |
Company: | Ephiphony, Inc. |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Relationship Marketing review, Relationship Marketing pricing, Relationship Marketing alternatives |
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Customer Service -> Zoho Support review |
Company: | Zoho |
Pricing: | starts at $12 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.