Compare RingCentral Contact Center and Calabrio One Suite - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - RingCentral Contact Center or Calabrio One Suite?

Calabrio One Suite is more expensive to implement (TCO) than RingCentral Contact Center, and RingCentral Contact Center is rated higher (83/100) than Calabrio One Suite (81/100). RingCentral Contact Center offers users more features (5) than Calabrio One Suite (0). There is a clear winner in this case and it is RingCentral Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

RingCentral Vs. Calabrio, Inc

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

Who is more expensive? RingCentral Contact Center or Calabrio One Suite?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RingCentral Contact Center and Calabrio One Suite.

RingCentral Contact Center price starts at $14.99 per user/month , On a scale between 1 to 10 RingCentral Contact Center is rated 2, which is much lower than the average cost of Call Center software. Calabrio One Suite price starts at $295 per license , When comparing Calabrio One Suite to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Calabrio One Suite is more expensive than RingCentral Contact Center.

Which software includes more/better features?

We've compared RingCentral Contact Center Vs. Calabrio One Suite based on some of the most important and required Call Center features.

RingCentral Contact Center: Blended Call Center, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

Target customer size

The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. and Calabrio One Suite's target customer size include: Medium and large size businesses.