Calabrio One Suite Review

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Last updated: Nov 04, 2019

Calabrio One Suite Review

ITQlick rating
(4.6/5)

Starting from $295 per license

Calabrio One Suite is a complete unified Call Center Workforce Optimization software solution hosted as cloud-based, on-premise or through a Hybrid environment. The solution offers call recording, workforce man...

  • Categories (4/7):

    • Analytics
    • Call Recording
    • VoIP
    • CRM

Shlomi Lavi / updated: Nov 04, 2019

What is Calabrio One Suite?

Calabrio One Suite is a complete unified Call Center Workforce Optimization software solution hosted as cloud-based, on-premise or through a Hybrid environment. The solution offers call recording, workforce management, quality management, and advanced analytics.

It helps to change the call center to make it more of a customer engagement center which acts as a source of valuable customer insights. It is a product of Calabrio Company founded in 2007 in the United States.

It provides documentation, Webinars, Live Online, and In-Person training, as well as support on 24/7 (Live Rep). It enables the users to align the activities of the contact center with the core business objectives.

Average Rating -

The rating of Calabrio One Suite is 4.6 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Medium business, Large business.

Competitors & Alternatives

The two main competitors of Calabrio One Suite include CallHippo and Zendesk. CallHippo software is a cloud-based VoIP virtual phone system modeled to handle the communication needs of small and startup businesses whereas Calabrio One Suite is a complete unified Call Center Workforce Optimization software solution. Both CallHippo and Calabrio One Suite are found on-premise and on the cloud.

CallHippo is a product of CallHippo whereas Calabrio Company designed Calabrio. CallHippo software offers support through Online, and Business Hours while in Calabrio support is by 24/7 (Live Rep). CallHippo provides training on Documentation, and Live Online, but Calabrio offers Documentation, Webinars, Live Online, and In Person.

Zendesk software is a cloud-based help desk solution that offers customizable tools to better the customer relationship, but in comparison, Calabrio One Suite is a complete unified Call Center Workforce Optimization software solution.

Zendesk helps users to create a knowledge base, service portal, and online communities while Calabrio One Suite offers call recording, workforce management, quality management, and advanced analytics. Zendesk is by Zendesk whereas Calabrio One Suite is by Calabrio. Zendesk is cloud-based, but in contrast, calabrio is both cloud-based and installed on premise.

Calabrio One Suite Pricing Information

The cost of license starting from $295 per license. The experts at ITQlick has reviewed Calabrio One Suite pricing and gave the software a total cost of ownership (TCO) rating of 5.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Calabrio One Suite in action

Is it the right software for you?

Calabrio One Suite software is created to solve the customer relationship needs of the contact centers. It is suitable for business entities of all sizes including, medium, large as well as small business markets.

Various industries that use this software include manufacturing, education, telecom, fiancé services, retail, marketing, and others. Businesses seeking to transform their call center into an engaging customer service center can use Calabrio software.

Calabrio One Suite Categories

Analytics
Call Recording
VoIP
CRM
Call Center
Workforce Management
Quality Management

Specifications

Company:
Address: 605 Highway 169 North, Plymouth, 55441
Website:https://www.calabrio.com/
Customers: Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Calabrio One Suite Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
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Fit medium business
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