Shlomi Lavi /
May 15, 2022
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Bottom Line: Which is Better - RingCentral Office or Aceyus Call Center?
Aceyus Call Center is more expensive to implement (TCO) than RingCentral Office, and Aceyus Call Center is rated higher (85/100) than RingCentral Office (72/100). RingCentral Office offers users more features (13) than Aceyus Call Center (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
RingCentral Vs. ACEYUS
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
ACEYUS: At Aceyus, we dedicate our efforts to making contact center intelligence.
Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications.
Who is more expensive? RingCentral Office or Aceyus Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RingCentral Office and Aceyus Call Center.
RingCentral Office price starts at $20 per user/month , On a scale between 1 to 10 RingCentral is rated 6, which is similar to the average cost of Call Center software. Aceyus Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 RingCentral is rated 6, which is similar to the average cost of Call Center software.
Bottom line: Aceyus Call Center is more expensive than RingCentral Office.
Which software includes more/better features?
We've compared RingCentral Office Vs. Aceyus Call Center based on some of the most important and required Call Center features.
RingCentral Office: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Call Conferencing, Call Recording, CTI (Computer Telephony Integration), Inbound Call Center, IVR System.
Aceyus Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
RingCentral Office's typical customers include: SMBs, The usual clients of Aceyus Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with contact center management.