Compare Salesforce CRM and Get Satisfaction - Apr 2024
Compare Pricing
Shlomi Lavi / Apr 10, 2024We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Salesforce CRM or Get Satisfaction?
Get Satisfaction is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Get Satisfaction (62/100). Salesforce CRM offers users more features (21) than Get Satisfaction (3). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Get Satisfaction
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Get Satisfaction: Get Satisfaction powers 70,000 active customer communities hosting more than 35 million consumers each month. From its inception in 2007, Get Satisfaction has been focused on building an intuitive, easy to use community platform that is designed to bring resolution to consumers; is highly discoverable by search engines and is implemented quickly an...
Who is more expensive? Salesforce CRM or Get Satisfaction?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Get Satisfaction.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Get Satisfaction price starts at $39 per user/month , When comparing Get Satisfaction to its competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: Get Satisfaction is more expensive than Salesforce CRM.
Which software includes more/better features?
We've compared Salesforce CRM Vs. Get Satisfaction based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
Get Satisfaction: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Salesforce is optimal for people as well as companies. Customers of the software include small and medium businesses as well as large enterprises.
Get Satisfaction
starts at $39 per user/month
Get Satisfaction is a web based customer engagement solution for businesses of all sizes. Its capabilities include use case configuration, feedback management, gamification, and others. The software was...
Compare PricingCompare specifications
Salesforce CRM Specifications
| ITQlick Score: | 98/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | CRM -> Salesforce CRM review |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Get Satisfaction Specifications
| ITQlick Score: | 62/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | CRM -> Get Satisfaction review |
| Company: | Get Satisfaction |
| Pricing: | starts at $39 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Get Satisfaction review, Get Satisfaction pricing, Get Satisfaction alternatives |
Compare features
Salesforce CRM: 21 Features
Get Satisfaction: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.