Compare Salesforce CRM and IBM Enterprise Content - Apr 2024
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Bottom Line: Which is Better - Salesforce CRM or IBM Enterprise Content?
IBM Enterprise Content is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than IBM Enterprise Content (78/100). Salesforce CRM offers users more features (21) than IBM Enterprise Content (5). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. IBM
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
IBM: International Business Machines Corporation, or IBM, is an American corporation. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
Who is more expensive? Salesforce CRM or IBM Enterprise Content Management?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and IBM Enterprise Content Management.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. IBM Enterprise Content Management price starts at $1,000 per license , When comparing IBM Enterprise Content Management to its competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line: IBM Enterprise Content Management is more expensive than Salesforce CRM.
Which software includes more/better features?
We've compared Salesforce CRM Vs. IBM Enterprise Content based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
IBM Enterprise Content Management: Version Control, Project Collaboration, Document Management, Content Management, Knowledge Management.
Target customer size
Salesforce is optimal for people as well as companies. The software is a viable product for businesses of all sizes and a variety of types.
IBM Enterprise Content
starts at $1,000 per license
IBM Enterprise Content Management is a content management solution for businesses of all sizes. It also offers content imaging, advanced case management, and information lifecycle governance. The softwa...
Compare PricingCompare specifications
Salesforce CRM Specifications
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
IBM Enterprise Content Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Content Management -> IBM Enterprise Content review |
Company: | IBM |
Pricing: | starts at $1,000 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | IBM Enterprise Content review, IBM Enterprise Content pricing, IBM Enterprise Content alternatives |
Compare features
Salesforce CRM: 21 Features
IBM Enterprise Content Management: 5 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.