Compare Salesforce CRM and TrackVia - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - Salesforce CRM or TrackVia?

Salesforce CRM is more expensive to implement (TCO) than TrackVia, and Salesforce CRM is rated higher (98/100) than TrackVia (83/100). Salesforce CRM offers users more features (21) than TrackVia (15).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. TrackVia

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

TrackVia: TrackVia is a privately held company based in the Mile High City - Denver, CO. We have thousands of active users all over the world who have built nearly 7,000 applications, ranging from simple productivity tools to sophisticated, enterprise-grade applications.

Who is more expensive? Salesforce CRM or TrackVia?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and TrackVia.

Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. TrackVia price starts at $499 per month , When comparing TrackVia to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Salesforce CRM cost is around the same cost of TrackVia.

Which software includes more/better features?

We've compared Salesforce CRM Vs. TrackVia based on some of the most important and required CRM features.

Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.

TrackVia: Billing/Invoicing, Campaign Dashboard, Case Management, Contact Management, Customer Database.

Target customer size

Salesforce is optimal for people as well as companies. TrackVia is ideal for start-up to large companies that would like to simplify and organize their management, tracking, analysis and reporting of customer information and communication, projects, assets, sales and other business processes.