Compare Salesforce CRM and Zendesk - Apr 2024
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Bottom Line: Which is Better - Salesforce CRM or Zendesk?
Zendesk is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Zendesk (82/100). Salesforce CRM offers users more features (21) than Zendesk (18). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Zendesk
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Salesforce CRM or Zendesk Sell?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Zendesk Sell.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Zendesk Sell price starts at $49 per user/month , When comparing Zendesk Sell to its competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: Zendesk Sell is more expensive than Salesforce CRM.
Which software includes more/better features?
We've compared Salesforce CRM Vs. Zendesk based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
Zendesk Sell: Mobile Access, Collaboration, Task Management, Business Performance Optimization, Contact Management.
Target customer size
Salesforce is optimal for people as well as companies. and Zendesk Sell's target customer size include: Small, medium and large size businesses.
Zendesk Sell
starts at $49 per user/month
Zendesk for Sales is a customer relationship management software that helps sales personnel to win more customers and close more deals. With this software, users can create and save unlimited email templates, r...
PriceDemoCompare specifications
Salesforce CRM Specifications
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Zendesk Sell Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | CRM -> Zendesk Sell review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk Sell review, Zendesk Sell pricing, Zendesk Sell alternatives |
Compare features
Salesforce CRM: 21 Features
Zendesk Sell: 18 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.