Compare SAP Cloud for Service and IT Asset - May 2022

Shlomi LaviShlomi Lavi / May 22, 2022

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Bottom Line: Which is Better - SAP Cloud for Service or IT Asset?

IT Asset is more expensive to implement (TCO) than SAP Cloud for Service, and IT Asset is rated higher (89/100) than SAP Cloud for Service (84/100). IT Asset offers users more features (3) than SAP Cloud for Service (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. Samanage

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? SAP Cloud for Service or IT Asset Management?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Cloud for Service and IT Asset Management.

SAP Cloud for Service price starts at $21 per user/month , On a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. IT Asset Management price starts at $800 per user/year , When comparing IT Asset Management to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: IT Asset Management is more expensive than SAP Cloud for Service.

Which software includes more/better features?

We've compared SAP Cloud for Service Vs. IT Asset based on some of the most important and required Help Desk features.

SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service.

IT Asset Management: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.



SAP Cloud for Service

ITQlick rating
(2.8/5)

starts at $21 per user/month

SAP Cloud for Service is a cloud-based, online customer service and support tool and developed by one of the long-time industry leader in this software category, SAP. It has features such as conceptual system, ...

Categories: Casino CRM, Healthcare CRM, Help Desk, Social Media.

IT Asset

ITQlick rating
(3/5)

starts at $800 per user/year

Knowing which IT assets you have and how they are used has become a challenge in today's complex and ever evolving IT infrastructure. A typical IT infrastructure has many different assets of various types, and...

Categories: Help Desk, IT Asset Management, License Management.

Compare specifications

Compare features

SAP Cloud for Service: 0 Features

We are working to collect the list of features

IT Asset Management: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SAP Clou...
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$21 per user/month
Functionality
4
Compare
IT Asset
ITQlick rating
3/5
Score
89/100
Pricing
4.8/10
License pricing
$800 per user/year
Functionality
6
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.