SAP Cloud for Service Review - why 2.8 stars?

SAP Cloud for Service Review
ITQlick Score: 84/100
ITQlick Rating: (2.8/5)
Pricing: 2/10 - low cost
Category: Help Desk -> SAP Cloud for Service
Ranking:Ranked 15 out of 207 Help Desk systems
Company: SAP
Pricing: starts at $5 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: SAP Cloud for Service pricing, SAP Cloud for Service alternatives

Shlomi LaviShlomi Lavi / updated: Aug 13, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is SAP Cloud for Service?

SAP Cloud for Service is a cloud-based, online customer service and support tool and developed by one of the long-time industry leader in this software category, SAP. It has features such as conceptual system, contact service processes, mapping, automation of the workflow and many more aside from the CRM and enterprise resource planning.

What is SAP Cloud for Service rating? ()

The rating of SAP Cloud for Service is 2.8 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are SAP Cloud for Service's typical customers?

The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.

Is SAP Cloud for Service the best Help Desk?

SAP Cloud for Service is ranked 15 out of 207 software in their category (Help Desk systems).

What are their main features and functionalities?

SAP Cloud for Service, as an online CRM and ERP software, offers complete solution to the helpdesk and CRM needs of any businesses. This includes multichannel service ticket management through phone, chat, email, SMS, Web self-service channels and even various social media platforms. This software allows automation in which the customer support and service teams can utilize in routing, assigning and escalating messages. Being a web-based tool, users can fully utilize all these features using any mobile device.

Who are their main alternatives?

Good alternatives of SAP Cloud for Service include AWS EC2, Microsoft Azure and Salesforce App Cloud: Heroku Enterprise.

What is the cost of SAP Cloud for Service?

There are four pricing for SAP Cloud for Service. The Starter Edition costs $5 per month. The Professional Edition costs $25 per month per user. The SAP App Services Standard Edition costs $1,257/month and the SAP Infrastructure costs $1,099/month.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for SAP Cloud for Service

What should you ask SAP during a demo session? (65 questions)

Schedule a demo with SAP Cloud for Service and access 65 must ask questions for the vendor while watching SAP Cloud for Service in action.

SAP Cloud for Service's list of categories:

Casino CRM
Healthcare CRM
Help Desk
Social Media

SAP Cloud for Service Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
SAP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$5 per month
Functionality
4
Review
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
Compare
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.