Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Service Desk+ or Pipedrive?
Service Desk+ is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than Service Desk+ (61/100). Pipedrive offers users more features (4) than Service Desk+ (0). There is a clear winner in this case and it is Pipedrive!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation Vs. Pipedrive
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline.
So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who is more expensive? Service Desk+ or Pipedrive?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Desk+ and Pipedrive.
Service Desk+ price starts at $395 per license , On a scale between 1 to 10 Service Desk+ is rated 4, which is lower than the average cost of Help Desk software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Service Desk+ is more expensive than Pipedrive.
Which software includes more/better features?
We've compared Service Desk+ Vs. Pipedrive based on some of the most important and required Help Desk features.
Service Desk+: We are still working to collect the list of features for Service Desk+.
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
ServiceDesk Plus is intended to help is developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.