Compare ServiceM8 and Mhelpdesk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - ServiceM8 or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than ServiceM8, and Mhelpdesk is rated higher (95/100) than ServiceM8 (85/100). Mhelpdesk offers users more features (15) than ServiceM8 (0).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ServiceM8 Vs. Mhelpdesk

ServiceM8: ServiceM8 (Service Mate) is a hosted application that allows you to manage all facets of a field service delivery business. It will guide you from job quoting (or job estimates) right through to invoicing and payment. You will have real-time information on what jobs are currently active, what quotes have been issued to clients, and where and when s...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? ServiceM8 or Mhelpdesk?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceM8 and Mhelpdesk.

ServiceM8 price starts at $9 per month , On a scale between 1 to 10 ServiceM8 is rated 2, which is much lower than the average cost of Field Service software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Mhelpdesk is more expensive than ServiceM8.

Which software includes more/better features?

We've compared ServiceM8 Vs. Mhelpdesk based on some of the most important and required Field Service features.

ServiceM8: We are still working to collect the list of features for ServiceM8.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

ServiceM8's typical customers include: Small businesses and start ups, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.