Compare Mhelpdesk and ServiceM8 - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or ServiceM8?

Mhelpdesk is more expensive to implement (TCO) than ServiceM8, and Mhelpdesk is rated higher (95/100) than ServiceM8 (85/100). Mhelpdesk offers users more features (15) than ServiceM8 (0).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. ServiceM8

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

ServiceM8: ServiceM8 (Service Mate) is a hosted application that allows you to manage all facets of a field service delivery business. It will guide you from job quoting (or job estimates) right through to invoicing and payment. You will have real-time information on what jobs are currently active, what quotes have been issued to clients, and where and when s...

Who is more expensive? Mhelpdesk or ServiceM8?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and ServiceM8.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. ServiceM8 price starts at $9 per month , When comparing ServiceM8 to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Mhelpdesk is more expensive than ServiceM8.

Which software includes more/better features?

We've compared Mhelpdesk Vs. ServiceM8 based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

ServiceM8: We are still working to collect the list of features for ServiceM8.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. and ServiceM8's target customer size include: Small businesses and start ups.