Compare ServiceWise and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - ServiceWise or Zoho CRM?

ServiceWise is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than ServiceWise (81/100). Zoho CRM offers users more features (16) than ServiceWise (3). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

techexcel Vs. Zoho

techexcel: TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resour...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? ServiceWise or Zoho CRM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceWise and Zoho CRM.

ServiceWise price starts at $20 per month , On a scale between 1 to 10 ServiceWise is rated 6, which is similar to the average cost of Help Desk software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: ServiceWise is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared ServiceWise Vs. Zoho CRM based on some of the most important and required Help Desk features.

ServiceWise: Customer Service, Marketing Automation, Sales Automation.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Zoho CRM is focused on startup to medium firms in different markets.