Compare Sightcall and Customer Thermometer - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Sightcall or Customer Thermometer?

Customer Thermometer is more expensive to implement (TCO) than Sightcall, and Customer Thermometer is rated higher (97/100) than Sightcall (62/100). Customer Thermometer offers users more features (7) than Sightcall (0).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sightcall Vs. Customer Thermometer

Sightcall: SightCall is a global cloud software company that provides business the ability to see what their customers see via their smartphone. It offers users an expert interface to see in remote and a mobile app to show the damage. During a live session the expert can guide the customer, leveraging remote commands as live pointer, annotation or remote zoom...

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Who is more expensive? Sightcall or Customer Thermometer?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sightcall and Customer Thermometer.

Sightcall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Sightcall is rated 4, which is lower than the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Sightcall cost is around the same cost of Customer Thermometer.

Which software includes more/better features?

We've compared Sightcall Vs. Customer Thermometer based on some of the most important and required Customer Service features.

Sightcall: We are still working to collect the list of features for Sightcall.

Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.

Target customer size

Sightcall's typical customers include: Small, medium and large size businesses, Customer Thermometer is ideal for different companies, big or small.