SmartSupport - Top Competitors (Oct 2022)
Compare PricingITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Knowledge Management -> SmartSupport review -> SmartSupport competitors |
Ranking: | Ranked 12 out of 16 Knowledge Management systems |
Company: | Safeharbor Knowledge Solutions |
Pricing: | starts at $199 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | SmartSupport review, SmartSupport pricing guide |
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SmartSupport vs. Alternatives in 2024
Some of the main competitors for Smart Support are Enghouse Interactive and Forumbee.Enghouse Interactive provides a cloud based knowledge base & forum management software. It is designed to provide self-service support to customers & employees with interactive portals, search engines, article publishing and include a variety of template designs to customize and brand the software to corporate needs. Additionally there is workflow automation to help in information optimization along with forum management to handle customer interactions, queries as well as seek community resolutions which are not available in the knowledge base.
In comparison Smart Support provides a similar platform for this purpose. Including the features mentioned in Enghouse Interactive, the product also includes a knowledge base optimizer tool which uses analytic reviews and response data to quantify the effectiveness of the knowledge base and focus on areas of improvement. Community forums are also available for collaborative input with options to transform emails into knowledge base articles once an accepted solution is realized.
Then there is Forumbee which in addition to the knowledge base offers a variety of community forums that include discussion, Q&A and feedback to improve customer & employee interaction. There is also an option to provide private or restricted communities that have selective knowledge base access which is based on defined business rules. The product is also available for access via mobile devices.
Smart Support on the other hand is offered as a web based solution and can be integrated with call centers, live chat and helpdesk systems for query resolution. Additionally the product supports full customization to meet business process requirements.
SmartSupport alternatives - for small & large Business
Here are the top 4 alternatives to SmartSupport that are worth checking out: Yext for SMBs, KnowledgeOwl for large size business, Lessons Learned Database for growing companies, and stack overflow for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.