Compare SnapEngage Live Chat and PerfectServe - Jun 2022

Shlomi LaviShlomi Lavi / Jun 25, 2022

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Bottom Line: Which is Better - SnapEngage Live Chat or PerfectServe?

PerfectServe is more expensive to implement (TCO) than SnapEngage Live Chat, and PerfectServe is rated higher (84/100) than SnapEngage Live Chat (83/100). PerfectServe offers users more features (3) than SnapEngage Live Chat (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SnapEngage Vs. PerfectServe

SnapEngage: The internet was like a giant shopping mall. A giant shopping mall full of things to buy and informative signage. It was great except for the fact that there was no one around. It was empty. A tumbleweed might have blown by, if only to accentuate the absolute emptiness of the place. We wanted to change that. You know that sigh of relief when you ge...

PerfectServe: Unify secure texting and voice calling, alerts and notifications, nurse call requests and more in a single collaboration tool. The patient up-to-date care team, including on-call providers, is instantly accessible via voice or text message.

Who is more expensive? SnapEngage Live Chat or PerfectServe?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SnapEngage Live Chat and PerfectServe.

SnapEngage Live Chat price starts at $16 per user/year , On a scale between 1 to 10 SnapEngage Live Chat is rated 2, which is much lower than the average cost of Chat software. PerfectServe accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SnapEngage Live Chat is rated 2, which is much lower than the average cost of Chat software.

Bottom line: PerfectServe is more expensive than SnapEngage Live Chat.

Which software includes more/better features?

We've compared SnapEngage Live Chat Vs. PerfectServe based on some of the most important and required Chat features.

SnapEngage Live Chat: We are still working to collect the list of features for SnapEngage Live Chat.

PerfectServe: Mobile Access, Collaboration, Project Billing.

Target customer size

The software is a useful solution for businesses of all sizes and a variety of types. and PerfectServe's target customer size include: Small, medium and large size businesses.



SnapEngage Live Chat

ITQlick rating
(4.6/5)

starts at $16 per user/year

SnapEngage Live Chat is a web based live chat and customer support solution for businesses of all sizes. It offers such capabilities as agent scheduling, assignment management, customizable branding, and others...

Categories: Data Analysis Tools, Mobile, Chat, SMS Tools .

PerfectServe

ITQlick rating
(4/5)

Unify secure texting and voice calling, alerts and notifications, nurse call requests and more in a single collaboration tool. The patient up-to-date care team, including on-call providers, is instantly accessi...

Categories: Kitting / Bill of Materials, Appointment Scheduling, Patient Portal, SMS Tools , Project Collaboration.

Compare specifications

Compare features

SnapEngage Live Chat: 0 Features

We are working to collect the list of features

PerfectServe: 3 Features

Mobile Access
Collaboration
Project Billing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SnapEnga...
ITQlick rating
4.6/5
Score
83/100
Pricing
2.6/10
License pricing
$16 per user/year
Functionality
5
Compare
PerfectServe
ITQlick rating
4/5
Score
84/100
Pricing
4/10
License pricing
Pricing not available
Functionality
8
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.