Shlomi Lavi /
Jun 25, 2022
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Bottom Line: Which is Better - SnapEngage Live Chat or Olark?
SnapEngage Live Chat is more expensive to implement (TCO) than Olark, and Olark is rated higher (91/100) than SnapEngage Live Chat (83/100). Olark offers users more features (3) than SnapEngage Live Chat (0). There is a clear winner in this case and it is Olark!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SnapEngage Vs. Olark
SnapEngage: The internet was like a giant shopping mall. A giant shopping mall full of things to buy and informative signage. It was great except for the fact that there was no one around. It was empty. A tumbleweed might have blown by, if only to accentuate the absolute emptiness of the place. We wanted to change that. You know that sigh of relief when you ge...
Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis.
We build slick software (and climb Redwoods)
Formally launched in August of 2009, we receiv...
Who is more expensive? SnapEngage Live Chat or Olark?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SnapEngage Live Chat and Olark.
SnapEngage Live Chat price starts at $16 per user/year , On a scale between 1 to 10 SnapEngage Live Chat is rated 2, which is much lower than the average cost of Chat software. Olark price starts at $29 per seat/month , When comparing Olark to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: SnapEngage Live Chat cost is around the same cost of Olark.
Which software includes more/better features?
We've compared SnapEngage Live Chat Vs. Olark based on some of the most important and required Chat features.
SnapEngage Live Chat: We are still working to collect the list of features for SnapEngage Live Chat.
Olark: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
The software is a useful solution for businesses of all sizes and a variety of types. Olark is suitable for startup marketers, small companies and companies providing online services.