Compare Softerra Adaxes and Zoho Desk - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Softerra Adaxes or Zoho Desk?

Softerra Adaxes is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Softerra Adaxes (81/100). Softerra Adaxes offers users more features (7) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Softerra Vs. Zoho Corporation

Softerra: Since its foundation in 1999, Softerra has developed into a provider of top-notch services and highly ranked solutions for identity management. Throughout 13 years of its operation, over 50,000 organizations of all sizes have relied on Softerra for high-performance directory management solutions and time-saving services to reduce their IT workload ...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Softerra Adaxes or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Softerra Adaxes and Zoho Desk.

Softerra Adaxes price starts at $1,600 per license , On a scale between 1 to 10 Softerra Adaxes is rated 4, which is lower than the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Softerra Adaxes cost is around the same cost of Zoho Desk.

Which software includes more/better features?

We've compared Softerra Adaxes Vs. Zoho Desk based on some of the most important and required Help Desk features.

Softerra Adaxes: Email Integration, LDAP/Active Directory Synchronization, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

Softerra Adaxes's typical customers include: Small, medium and large size businesses, and Zoho Desk's target customer size include: Small, medium and large size businesses.