Shlomi Lavi / Mar 31, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
SupportCenter Plus is more expensive to implement (TCO) than Pipeline Pilot, and Pipeline Pilot is rated higher (87/100) than SupportCenter Plus (59/100). Pipeline Pilot offers users more features (3) than SupportCenter Plus (0). There is a clear winner in this case and it is Pipeline Pilot!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SupportCenter Plus and Pipeline Pilot.
SupportCenter Plus price starts at $495 per user/month , On a scale between 1 to 10 SupportCenter Plus is rated 6, which is similar to the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SupportCenter Plus is rated 6, which is similar to the average cost of Customer Service software.
Bottom line: SupportCenter Plus is more expensive than Pipeline Pilot.
We've compared SupportCenter Plus Vs. Pipeline Pilot based on some of the most important and required Customer Service features.
SupportCenter Plus: We are still working to collect the list of features for SupportCenter Plus.
Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Customers of the software include businesses of all sizes and a variety of types. and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.
starts at $495 per user/month
SupportCenter Plus is a customer service and help desk solution for businesses of all sizes. It offers such services as ticket management, contact management, service management, and others. The softwar...
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Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...
Compare Pricing| ITQlick Score: | 59/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Customer Service -> SupportCenter Plus review |
| Company: | ManageEngine |
| Pricing: | starts at $495 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | SupportCenter Plus review, SupportCenter Plus pricing, SupportCenter Plus alternatives |
| ITQlick Score: | 87/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Pipeline Pilot review |
| Company: | Accelrys |
| Typical customers: | Small business, Medium business, Private use |
| Platforms: | Desktop |
| Links: | Pipeline Pilot review, Pipeline Pilot pricing, Pipeline Pilot alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.