Shlomi Lavi /
Mar 08, 2022
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Bottom Line: Which is Better - SupportCenter Plus or Customer Thermometer?
SupportCenter Plus is more expensive to implement (TCO) than Customer Thermometer, and Customer Thermometer is rated higher (97/100) than SupportCenter Plus (59/100). Customer Thermometer offers users more features (7) than SupportCenter Plus (0). There is a clear winner in this case and it is Customer Thermometer!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. Customer Thermometer
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
Who is more expensive? SupportCenter Plus or Customer Thermometer?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SupportCenter Plus and Customer Thermometer.
SupportCenter Plus price starts at $495 per user/month , On a scale between 1 to 10 SupportCenter Plus is rated 6, which is similar to the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: SupportCenter Plus is more expensive than Customer Thermometer.
Which software includes more/better features?
We've compared SupportCenter Plus Vs. Customer Thermometer based on some of the most important and required Customer Service features.
SupportCenter Plus: We are still working to collect the list of features for SupportCenter Plus.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. Customer Thermometer is ideal for different companies, big or small.